Technology

Emediate's Reflection Platform enables the creation of software agents we call eBots.  eBots communicate with people in a natural language conversational style in which initiative passes back and forth between the person and the eBot.  From a user's perspective, an eBot communicates in a distinctly human manner, with the ability to understand flexible syntax and to respond with a natural-sounding voice. 

Individual eBots are designed to hold conversations of a fairly narrow focus. eBot's may be added to a running platform to perform functions in collaboration with other eBots.  A group of focused eBots collaborating creates the illusion of an eBot with many facets.

eBots can interact with customers to specified telephone numbers and/or SIP addresses; interact with customers on instant messaging accounts on the major networks; and initiate outgoing communication over any media interface to customers for reminders, notifications, or to connect a caller to a customer or live agent.