Emediate helps you build relationships with your customers by giving them improved service through the use of natural language agent software.

Emediate creates software agents to replace humans in customer interface roles of low to medium complexity, enabling enterprises to  improve service and support functions at lower cost than human-staffed call centers.  Our agents, called eBots, communicate verbally using natural language dialogs that are faster and more pleasant than traditional IVR systems.  

Our Reflection platform provides an environment which enables eBots to provide enhanced and enriched information services and customer contact solutions from the network (NSP and ASP solutions) and in more traditional enterprise-based deployment in the customer contact center.

In addition to providing natural language services for voice and text, Reflection supports next-generation telephony, email, and text messaging interfaces.  Reflection is a full-featured IP soft-switch including media server, call agent, media gateway controller, media gateway and trunk gateway.  A Reflection platform hosting our Admin and Assist eBots comprises a complete SIP-based PBX which works with both telephony and VoIP networks. 

We have a broad vision of the convergence of next-generation networks with speech-based applications. Our technology is leading-edge, enabling us to partner and compete with companies who are rushing to deploy the infrastructure for this new generation of services.