Corporate Profile

Emediate Networks produces intelligent agent software — we call them eBots — to augment and replace people for low to medium complexity customer interactions.  

eBots provide enhanced and enriched information services and customer contact solutions from the network (NSP and ASP solutions) and in more traditional enterprise-based deployment in the customer contact center.

eBots improve service and support functions at lower cost than human-staffed centers.

Emediate Networks is a privately-held company, founded in 1999 by a respected and experienced team with backgrounds in: networks; communications; computer telephony integration (CTI); customer relationship management (CRM); and artificial intelligence (AI). Emediate is based in the San Francisco Bay Area with a development lab in Ottawa, Canada.